Welcome to Aurevella. These General Terms and Conditions govern your access to and use of our website, online store, products, services, and related features.
Throughout these Terms, “Aurevella,” “we,” “us,” and “our” refer to Aurevella. “You” and “your” refer to every visitor, customer, or person who uses our website.
By visiting our website, creating an account, or placing an order, you agree to these Terms and Conditions. Please do not use our website if you do not agree with them.
1. Store Information
Aurevella is an online store offering wellness, personal-care, lifestyle, and related products.
Contact email: support@Aurevella.store
Business address:
Aurevella
2201 Sunset Dr
Balch Springs, TX 75180
United States
2. Eligibility
You must be at least the age of legal majority in your state or country, or have permission from a parent or legal guardian, to use this website or make a purchase.
By placing an order, you confirm that the information you provide is accurate, complete, and current.
3. Product Information
We make reasonable efforts to present product descriptions, photographs, colors, sizes, packaging, ingredients, specifications, and prices accurately.
However, actual products may differ slightly because of:
- Screen and display settings
- Packaging or label updates
- Manufacturing variations
- Product improvements
- Supplier changes
We may modify, replace, limit, or discontinue any product without prior notice.
4. Wellness and Medical Disclaimer
Products and information available through Aurevella are provided for general wellness, lifestyle, and informational purposes.
Our website content is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it should not replace advice from a qualified healthcare professional.
Before using a supplement, personal-care product, or wellness product, consult an appropriate professional, particularly if you:
- Are pregnant or breastfeeding
- Have an existing health condition
- Have known allergies
- Take prescription medication
- Are preparing for surgery
- Are purchasing a product for a child
Individual experiences and results can vary. Stop using a product and seek professional advice if you experience an unwanted reaction.
5. Orders and Acceptance
Submitting an order does not automatically mean that we have accepted it.
We reserve the right to refuse, limit, or cancel an order because of:
- Product unavailability
- Incorrect product or pricing information
- Payment verification problems
- Suspected fraud or unauthorized activity
- Shipping restrictions
- An incomplete or incorrect delivery address
- Unusually large or repeated orders
- Circumstances outside our reasonable control
If we cancel an order after payment has been collected, we will issue a refund to the original payment method.
6. Prices and Payments
Prices are displayed in the currency shown on our website.
Shipping charges, taxes, customs duties, import charges, and other fees may be added during checkout where applicable.
We may change product prices at any time. A price change will not normally affect an order that has already been accepted.
By submitting payment information, you confirm that:
- The information is accurate
- You are authorized to use the payment method
- Sufficient funds or credit are available
- You authorize us and our payment provider to process the transaction
7. Promotions and Discount Codes
Discount codes and promotional offers may have:
- Expiration dates
- Minimum purchase requirements
- Product exclusions
- Geographic restrictions
- Customer eligibility requirements
Unless otherwise stated, only one discount code may be used per order.
Discounts cannot normally be applied to an order after checkout has been completed. Promotional offers cannot be exchanged for cash and may be changed or withdrawn when reasonably necessary.
8. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of courier disruptions, customs procedures, weather, public holidays, incorrect addresses, supply issues, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate delivery address.
9. Returns and Refunds
Returns, replacements, exchanges, and refunds are governed by our Return and Refund Policy.
For health, hygiene, and safety reasons, opened supplements, consumables, personal-care products, or sealed wellness products may not be returnable unless they are damaged, defective, expired, or incorrectly supplied.
Nothing in this policy limits rights that cannot legally be excluded.
10. Customer Accounts
You are responsible for maintaining the confidentiality of your account password and login information.
You agree to notify us promptly if you believe your account has been accessed without authorization.
We may suspend or close an account when we reasonably believe it is connected with fraud, misuse, harmful activity, or a violation of these Terms.
11. Reviews and Customer Content
When you submit a review, photograph, comment, testimonial, or other content, you confirm that:
- The content is based on your genuine experience
- It is not false, misleading, defamatory, or unlawful
- It does not violate another person’s rights
- You have permission to submit any included photograph or information
You grant Aurevella permission to display, reproduce, edit, and use submitted content for store, customer-service, and marketing purposes, subject to applicable law.
We may remove content that violates these Terms.
12. Intellectual Property
The Aurevella name, branding, website design, text, graphics, photographs, logos, product descriptions, and other original content are owned by or licensed to Aurevella.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially use our content without written permission.
13. Prohibited Activities
You may not use our website:
- For illegal or fraudulent activity
- To provide false or misleading information
- To interfere with website security
- To introduce malware or harmful code
- To collect information about other users without permission
- To violate intellectual-property or privacy rights
- To impersonate another person or organization
- To place unauthorized or fraudulent orders
- To scrape or copy website content for commercial purposes
- To interfere with another customer’s use of the website
14. Third-Party Services and Links
Our store may use or link to services operated by third parties, including Shopify, payment providers, delivery companies, analytics services, and social-media platforms.
Third-party websites and services are governed by their own policies. Aurevella is not responsible for the independent practices or content of those third parties.
15. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.
Any warranties that cannot legally be excluded remain unaffected.
16. Limitation of Liability
To the maximum extent permitted by law, Aurevella will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from:
- Use or inability to use the website
- Reliance on website information
- Courier or delivery delays
- Unauthorized access outside our reasonable control
- Improper use of a product
- Failure to follow product instructions
Nothing in these Terms excludes liability that cannot legally be limited or excluded.
17. Indemnification
To the extent permitted by law, you agree to indemnify Aurevella against claims, liabilities, or reasonable expenses arising from your unlawful use of the website or violation of these Terms.
18. Governing Law
These Terms are governed by the laws of the State of Texas and applicable federal laws of the United States, without limiting mandatory consumer rights available in another jurisdiction.
19. Changes to These Terms
We may update these Terms to reflect changes in our products, services, business practices, or legal obligations.
The revised version will be published on this page with a new “Last updated” date.
20. Contact Us
Questions about these Terms can be sent to:
Aurevella
2201 Sunset Dr
Balch Springs, TX 75180
United States
Email: support@Aurevella.store