Contact
Have a question about a product, order, delivery, return, or payment? Our customer-support team is ready to assist you.
Customer Support
Email: support@Aurevella.store
We normally aim to respond within 1–2 business days. Responses may take longer during weekends, holidays, product launches, or promotional periods.
Order Assistance
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email used during checkout
- A brief explanation of your request
- Photographs when reporting damaged or incorrect products
Providing this information will help us review your request more efficiently.
Business Address
Aurevella
2201 Sunset Dr
Balch Springs, TX 75180
United States
Returns
Do not send a return without contacting us first.
Approved returns should include the return authorization information provided by our customer-support team.
General Enquiries
For customer service, product questions, return requests, shipping concerns, privacy requests, or business enquiries, contact: